Terms & Conditions

Welcome to Pearbae! Spontalis Private Limited, a company registered and existing in India under the Companies Act, 2013 operates an online platform under the brand name of ‘Pearbae’ for connecting people through online matching and offline events, available at www.pearbae.com and on the Google Play Store and App Store as Pearbae. These Terms & Conditions (hereinafter referred to as the “Terms & Conditions”) govern the usage of users (“you”/“your”/“Users”/“Customers”) of our app, website, and Services. By accessing or using our Services, you agree to these Terms & Conditions, and you represent and warrant that you have the right, authority, and capacity to enter into these Terms & Conditions. If you do not agree with all of the provisions of these Terms & Conditions, do not access and/or use the Services.

For the purposes of these Terms & Conditions:

“AI Matching” means connections with other users suggested by using artificial intelligence and automated processes.

“Customer Data” means any content, code, text, images, files, or other data that you input, upload, submit, host, or generate through the Services.

“Merchant” means any individual or entity registered on the Platform to offer services to Users.

“Platform”means our platform under the brand name of ‘Pearbae’ for discovering users and making meaningful connections by using our mobile application, website, or digital interfaces, including all related software, systems, and content.

“Promotional Codes” means promotional, referral, or discount codes that may be issued by us from time to time.

“Services”means the Platform and all related features, tools, modules, integrations, and support services we make available to you under these Terms & Conditions.

“Pearbae”/“we”/“us”/“ours” refers to Spontalis Private Limited and its affiliates, successors, and permitted assigns.

“Subscription” means paid subscription plans that provide access to premium features, content, or recommendations on our Platform.

You must be at least eighteen (18) years old. Registration is not automatic but optional. However, in order to avail the Services, it is imperative to register on the Platform. You must provide accurate registration information and maintain the confidentiality of your account. The Platform may be accessed by you without registration for limited browsing or viewing purposes. However, certain functionalities or bookings may require account creation. Pearbae may, based on usage behaviour, prompt you to sign up or log in to continue using specific features or to complete transactions.

We reserve the right to introduce mandatory features to our Services at any time. These features may be designed to enhance the functionality, security, safety or overall user experience of our Services. As these features are mandatory, if you do not wish to engage with these features, you may lose access to your account or be required to terminate your account. Pearbae reserves the right to restrict, suspend, or discontinue your services if you choose to remain unregistered beyond a reasonable threshold of use.

If you provide any information that is untrue, inaccurate, not current or incomplete, or Pearbae has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Pearbae has the right to suspend or terminate your registration and refuse any and all current or future use of our Services. You are responsible for the activities under your account. You agree not to create an account if we have previously removed your account, or we previously banned you from any of our Services, unless we provide written consent otherwise.

Subject to these Terms & Conditions, we grant you a limited, personal, non-exclusive, non-transferable license to use our Services. This license includes the right to use the Services for personal purposes, subject to your subscription plan and these Terms & Conditions. This license terminates immediately if you violate these Terms & Conditions or your account is terminated for any reason.

You are responsible for the Customer Data, including ensuring that it does not violate any applicable law or these Terms & Conditions. Your individual profile will be visible to other people around the world, so be sure that you are comfortable sharing your Customer Data before you upload or post. You acknowledge and agree that your Customer Data may be viewed by other users, and, notwithstanding these Terms & Conditions, other users may share your Customer Data with third parties. You represent and warrant that you have all rights, licenses, and permissions needed to provide input to our Services.

You are responsible for providing the device, internet connection, and service plan needed to use the Platform, and for any charges incurred (including data or messaging fees). We do not guarantee that the Platform will work on all devices, with all service providers, or in all locations. The Platform may send you push notifications or messages, which you can manage in your device settings, except for essential service notices.

If you download the App from the Apple App Store, Google Play Store, or another platform, your use is subject to that store’s terms. These Terms & Conditions are solely between you and the Company and the respective app store providers are not responsible for the app or its content. In case of issues, your remedies (if any) lie with the store’s policies. The Company, not the app store provider, is solely responsible for handling any claims related to the App. App store providers and their affiliates may enforce applicable terms of these Terms & Conditions as third-party beneficiaries.

Pearbae acts solely as an intermediary facilitating interactions between users. We do not conduct criminal background or identity verification checks on our users. Though Pearbae strives to encourage a respectful user experience, it is not responsible for the conduct of any user on or off the Service. Use your best judgment when interacting with others. You agree to use caution in all interactions with other users, particularly if you decide to communicate off the Service or meet in person.

• Using our Services in violation of any applicable laws, regulations, or third-party rights.
• Posting or transmitting Customer Data that is defamatory, abusive, obscene, infringing, illegal, hateful, or violates privacy or intellectual property.
• Misrepresent your identity, age, employment (current or previous), qualifications or affiliations.
• Harass, bully, stalk, intimidate, assault, defame, harm or otherwise or mistreat any person.
• Scraping, automated data collection, spam, or unauthorised commercial use.
• Uploading or distributing malicious content, including viruses, malware, or any other harmful code intended to disrupt, damage, or gain unauthorized access to our systems, networks, or data.
• Using the Services to train competing AI models, including using outputs, prompts, or system interactions to develop or enhance services which are directly or indirectly in competition with our Services.
• Using automated tools (bots, scrapers, crawlers) to extract data or interfere with the functionality of the Services.
• Encourage, promote, or agree to engage in any activity that violates these Terms.

You retain copyright to your original content (posts, photos, reviews), but grant Pearbae a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, and display it on our Platform. Since the Customer Data may be public and visible to others, please post responsibly. We reserve the right to moderate, edit, or remove any content at our discretion. Reporting tools are provided for users to flag inappropriate or abusive content. Users are solely responsible for the legality and accuracy of their posts. User-generated content (posts, reviews, recommendations) represents individual opinions and not Pearbae’s endorsement.

AI Matching is generated based on available data and algorithms, and may contain inaccuracies, omissions, or outdated information. AI Matching is provided for informational purposes only and adheres to non-discrimination, fairness, and transparency. You are solely responsible for independently verifying the suitability and safety of any match before accepting. We do not guarantee that AI Matching will be accurate or unique. You agree not to solely rely on AI Matching for critical decisions without appropriate review, due diligence, and personal judgment. By using our Platform, you acknowledge and agree that participation in any recommended activity is at your own risk, and Pearbae shall not be liable for any loss, injury, or damages arising from reliance on AI Matching.

Pearbae may provide links, integrations, or access to Merchants to facilitate bookings. The Merchants are solely responsible for the delivery of experiences/services. All bookings are subject to the terms, conditions, and policies of the respective Merchant. Pearbae is not a party to such transactions and does not guarantee the availability, quality, or safety of any services offered by such Merchant. Payments are securely processed via third-party gateways. Pearbae does not store payment details and shall not be liable for any unauthorized access or misuse of payment information by third parties. Pearbae shall not be liable for any losses, injuries, damages, or claims arising from your participation in booked activities.

If you purchase any offerings through our Services, you are liable to provide complete and accurate billing information, including a valid payment method. You will be responsible for all applicable taxes, and we will charge tax when required. If your payment cannot be completed, we may downgrade your account or suspend your access to our Services until payment is received.

Promotional Codes can be redeemed for benefits related to the Services, subject to additional terms set by Pearbae. You agree that Promotional Codes (a) must be used lawfully and only for their intended purpose; (b) may not be duplicated, sold, transferred, or shared publicly without our consent; (c) may be disabled, modified, or withdrawn by us at any time without liability; (d) are not redeemable for cash or credit; and (e) may expire before use.

Details of each plan, including pricing, duration, and benefits, will be displayed at the time of purchase. Subscriptions are billed in advance and will automatically renew unless cancelled before the renewal date. Payments are processed securely through third-party gateways, and by subscribing you authorize us to charge your selected payment method for each renewal cycle. You may cancel your Subscription at any time through your account settings, with cancellation taking effect at the end of the current billing period. Subscription fees are generally non-refundable, except where required by applicable law or if we are unable to provide the subscribed services due to its own fault. We reserve the right to modify or discontinue subscription plans, features, or pricing, with notice provided before such changes take effect. Subscriptions are personal to the registered user, non-transferable, and you are responsible for maintaining the confidentiality of your account details.

Pearbae may offer products and services for purchase on the Platform (“In-App Purchase”). If you choose to make an In-App Purchase, you acknowledge and agree that additional terms, disclosed to you at the point of purchase, may apply. Once you have made an In-App Purchase, you authorise us to charge your chosen payment method.

Pearbae reserves the right to:

• Modify, suspend, or discontinue any part of the Platform or its features, without prior notice.
• Conduct periodic audits, compliance reviews, or content verifications to ensure adherence to these Terms & Conditions.
• Suspend, restrict, or terminate access of any user and Merchant found in breach of these Terms & Conditions, engaging in fraudulent activity, or violating applicable law.
• Update policies, subscriptions, or service fees from time to time, with notice through the Platform or registered email.
• Remove or disable any content that is inaccurate, misleading, or violates third-party rights.
• Introduce new services or modify existing functionalities of the Platform, which shall automatically become subject to these Terms & Conditions.

All content, features, and functionality made available through our Services, including but not limited to text, graphics, logos, icons, images, software, algorithms, AI models, and design, are the exclusive property of Pearbae and/or its licensors, and are protected under applicable copyright, trademark, design and other intellectual property laws. Do not copy, modify, reverse-engineer, sell, create derivative works or misuse the Platform or its content, without prior written consent from us. All trademarks, service marks, and trade names displayed on our Platform are proprietary to their respective owners. No rights, title, or interest in or to the Platform or its content is transferred to you, other than the limited usage rights expressly set forth above.

Pearbae may offer some services as automatically-renewing Subscriptions, which automatically renew at the end of the period, unless you cancel, at the then prevailing price of the Subscription. To avoid charges for a new period, you must cancel before the end of the then-current Subscription period. Deleting your account or deleting the application from your device does not cancel your Subscription. You will be given notice of changes in the pricing of the Subscription to which you have subscribed and an opportunity to cancel. If Pearbae changes these prices and you do not cancel your Subscription, you agree that you will be charged at the revised pricing for Subscription.

If you purchased a subscription from Pearbae, you may cancel or change your payment method via the payment settings option under your profile. If you cancel your subscription, you may use your subscription until the end of the period you last paid for, but you will not be eligible for a prorated refund and your subscription will not be renewed when that period expires.

Because our Services may be utilised without a subscription, canceling your subscription does not remove your profile from our services. If you wish to fully terminate your account, you must terminate your account as set forth below.

Pearbae may regularly test new features, payment options and offer promotional rates. It reserves the right, including without prior notice, to limit the available quantity of or discontinue making available any product, feature, service or other offering; to impose conditions on the honouring of any coupon, discount, offer or other promotion; to bar any user from making any transaction; and to refuse to provide any user with any product, service or other offering or to honour any offer.

We reserve the right to withdraw or cancel an offer if it is made in genuine error, such as showing an incorrect price. We will always endeavour to show the correct prices and if an error is made we will rectify it as quickly as possible. We may correct any billing errors or mistakes even if we have already requested or received payment.

If you sign up for a free trial and do not cancel, your trial may convert into a paid subscription and you will be charged at the then-current price for such Subscription. Once your free trial converts to a paid subscription, your paid subscription will continue to automatically renew at the end of each period, until you cancel. To avoid charges for a new subscription period, you must cancel before the end of the then-current subscription period or free trial period as described above. Deleting your account or deleting the application from your device does not cancel your free trial.

Generally, all charges for purchases are nonrefundable, and there are no refunds or credits for partially used periods.

For example, if you delete your account, any subscription you have purchased will be cancelled immediately, you will permanently lose access to any remaining subscription benefits from that subscription and you will not be eligible for a refund. If you decide to create a new Pearbae account during the original subscription period, you will not be able to re-access your subscription benefits and will need to purchase a new subscription. If you purchase a duplicate subscription, you will not be eligible for a full or partial refund for that subscription.

Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, debit card, wallet etc.) from which payment was made for that booking. For example, if you used a credit card, Pearbae will make an appropriate charge reversal to the same credit card; like-wise if you used a debit card, Pearbae will credit the money to the same debit card. In the event of cancellation and refund, any upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount. Participation in any event remains at the sole discretion of the customer, and Pearbae shall not, under any circumstances, be liable for any dissatisfaction, deficiency, or unsatisfactory services provided by the Merchant or service providers. For any help regarding an order, unprocessed refund or any other issue, Pearbae guarantees a response time of one (1) working day. All issues can be directed to our dedicated customer care channel at compliance@pearbae.com.

OUR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PEARBAE DOES NOT REPRESENT OR WARRANT THAT (A) OUR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR FREE, (B) ANY DEFECTS OR ERRORS IN OUR SERVICES WILL BE DISCOVERED OR CORRECTED, OR (C) THAT ANY CONTENT OR INFORMATION YOU OBTAIN ON OR THROUGH OUR SERVICES WILL BE ACCURATE, COMPLETE, CURRENT OR APPROPRIATE FOR YOUR PURPOSES. FURTHERMORE, PEARBAE MAKES NO GUARANTEES AS TO THE NUMBER OF ACTIVE USERS AT ANY TIME; USERS’ ABILITY OR DESIRE TO COMMUNICATE WITH OR MEET YOU, OR THE ULTIMATE COMPATIBILITY WITH OR CONDUCT BY USERS YOU MEET THROUGH THE SERVICES.

PEARBAE ASSUMES NO RESPONSIBILITY FOR ANY CONTENT THAT YOU OR ANOTHER USER OR THIRD PARTY POSTS, SENDS, RECEIVES, AND/OR ACTS ON THROUGH OUR SERVICES, NOR DOES PEARBAE ASSUME ANY RESPONSIBILITY FOR THE IDENTITY, INTENTIONS, LEGITIMACY, CONDUCT, OR VERACITY OF ANY USERS WITH WHOM YOU MAY COMMUNICATE WITH THROUGH PEARBAE ON OR OFF THE SERVICE. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK.

USERS ARE RESPONSIBLE FOR EXERCISING THEIR OWN JUDGMENT, CONDUCTING INDEPENDENT CHECKS, AND ENSURING SUITABILITY BEFORE RELYING ON OR PARTICIPATING IN ANY RECOMMENDED ACTIVITIES. TO THE FULLEST EXTENT PERMITTED BY LAW, PEARBAE (INCLUDING ITS SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS OR AGENTS) DISCLAIMS ALL LIABILITY FOR ANY ERRORS, OMISSIONS, SERVICE DISRUPTIONS, PERSONAL INJURY, PROPERTY DAMAGE, OR LOSSES (DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL) ARISING FROM YOUR USE OF THE SERVICES, COMMUNICATION WITH OTHER USERS, OR PARTICIPATION IN OFFLINE ACTIVITIES. YOU AGREE THAT YOU WILL NOT HOLD PEARBAE RESPONSIBLE OR LIABLE FOR ANY CONTENT YOU ACCESS THROUGH THE SERVICES AND YOU ACKNOWLEDGE THAT PEARBAE IS AND WILL NOT BE LIABLE FOR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY OTHER USER AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES. IN SUCH CASES, THE ABOVE DISCLAIMERS AND LIMITATIONS MAY NOT APPLY TO YOU, AND YOUR RIGHTS WILL BE GOVERNED BY THE APPLICABLE LAWS OF YOUR JURISDICTION.

TO THE FULLEST EXTENT PERMITTED BY LAW, PEARBAE, ITS FOUNDERS, AFFILIATES, EMPLOYEES, AGENTS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR PLATFORM, CONDUCT OF OTHER USERS, OR PARTICIPATION IN ANY ACTIVITIES SUGGESTED THROUGH THE PLATFORM. THIS INCLUDES, WITHOUT LIMITATION: DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, PERSONAL INJURY, PROPERTY DAMAGE, OR OTHER INTANGIBLE LOSSES; THE QUALITY, SAFETY, LEGALITY, ACCURACY, AVAILABILITY, CANCELLATION, OF OFFLINE EVENTS, WORKSHOPS, OR EXPERIENCES; SERVICE INTERRUPTIONS, DOWNTIME, ERRORS, DELAYS, OR LOSS OF DATA CAUSED BY TECHNICAL ISSUES; DELAYS, CANCELLATIONS, OR DISRUPTIONS DUE TO WEATHER, STRIKES, GOVERNMENT ACTIONS, OR OTHER FORCE MAJEURE EVENTS; MISUSE OF OUR PLATFORM, INCLUDING UNAUTHORIZED ACCOUNT USE OR VIOLATIONS OF THESE TERMS & CONDITIONS; UNAUTHORIZED ACCESS, LOSS, OR MISUSE OF DATA DUE TO CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL; OR ANY FAILURE BY USERS TO COMPLY WITH LOCAL LAWS, RULES, OR ELIGIBILITY REQUIREMENTS WHEN ENGAGING IN SUGGESTED ACTIVITIES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATING TO THE USE OF THE SERVICES SHALL, TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOT EXCEED THE AMOUNT YOU PAID (IF ANY) FOR ACCESSING THE SERVICES DURING THE 12 (TWELVE) MONTHS IMMEDIATELY PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH CASES, PORTIONS OF THIS LIMITATION MAY NOT APPLY TO YOU, AND YOUR RIGHTS WILL BE GOVERNED BY THE APPLICABLE LAWS OF YOUR JURISDICTION.

You agree to indemnify, defend, and hold harmless Pearbae, its founders, affiliates, employees, agents, and partners from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or related to: (i) your access to or use of the Services; (ii) your violation of these Terms & Conditions or any applicable laws; (iii) your misuse of AI Matching or reliance on them without independent verification; (iv) any content, information, or materials you submit, post, or transmit through the Services; or (v) your violation of any law or of any rights of any third party. We reserve the right, at your expense, to assume the exclusive defence and control of any matter subject to indemnification hereunder, and you agree to cooperate with our defence of such claims. You agree not to settle any claim or matter without our prior written consent. This indemnity obligation will survive the termination of your use of the Services and/or these Terms & Conditions.

We reserve the right, in our sole discretion, to suspend or terminate your access to the Services, with or without notice, if we believe you have violated these Terms & Conditions, misused the Services, engaged in unlawful activity, or acted in a manner that may harm our reputation, interests, or other users. Upon termination, your right to use the Services will immediately cease, and we may disable or delete your account and any related information, subject to our Privacy Policy and applicable law. You may also stop using the Services and terminate your account at any time by following the instructions provided within the Platform. All provisions of these Terms & Conditions which by their nature should survive termination, including but not limited to intellectual property rights, disclaimers, limitation of liability, indemnification, and governing law, shall continue to remain in effect in perpetuity.

These Terms & Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. You agree that any disputes, claims, or causes of action arising out of or relating to these Terms & Conditions or your use of the Services shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, India. If you are accessing the Services from outside India, you are responsible for compliance with all local laws applicable to you, and your continued use of the Services constitutes your consent to be governed by Indian law and jurisdiction as stated herein.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms & Conditions or your use of the Services, the parties shall first attempt to resolve the matter amicably through good faith negotiations. If such negotiations do not resolve the dispute within 30 (thirty) days, the dispute shall be finally resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended) and, where applicable, the rules of the Singapore International Arbitration Centre (“SIAC”). The seat of arbitration shall be Mumbai, India, and the proceedings shall be conducted in English. The arbitral award shall be final and binding on the parties, and enforceable in any court of competent jurisdiction.

We reserve the right to make updates/additions/deletions to these Terms & Conditions from time to time and at our sole discretion. Any changes to these Terms & Conditions shall be made available periodically, and continuous use of our Services following such changes, constitutes a valid and binding acceptance by you. If you have not registered on the Platform or shared your contact details, posting of such changes, will be deemed sufficient notice.

Our Privacy Policy describes how we handle the information you provide to us when you use the Services. For an explanation of our privacy practices, please visit our Privacy Policy located at https://pearbae.com/privacy-policy.

Pearbae will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations hereunder that is caused by events outside our reasonable control, including but not limited to labour disputes, acts of God, war or terrorist activity, malicious damage, accidents or compliance with any applicable law or government order.

These Terms & Conditions constitute the entire agreement between the parties, and no other agreement, written or oral, precedes this agreement between you and Pearbae. By using or accessing the Services, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions. In case any part of these Terms & Conditions is inapplicable or unenforceable in any particular jurisdiction, due to any court order or otherwise, or for any other reason, the remaining provisions of these Terms & Conditions shall remain in full force and effect. Your use of the Services creates no partnership, client, fiduciary or other professional relationship with us.

For support or complaints, please contact us at the below details:

• Name: Pearbae Grievance Support
• Email: compliance@pearbae.com